We currently do no offer Cash on Delivery (COD).

Once your order is confirmed, you will receive an order confirmation email containing your order details and estimated processing timeline.

Every order is packed with great care using secure, multi-layer protective packaging to ensure your crystals and gemstones reach you safely and in perfect condition.

Absolutely. We use trusted and secure payment gateways to process transactions. Your personal and payment information remains private and protected at all times.

We accept returns on eligible items within 7 days of delivery. Products must be unused, in their original condition, and returned in their original packaging. Please refer to our Return & Refund Policy page for complete details.

Orders are typically processed and dispatched within 3–7 business days. Delivery times may vary depending on your location and the courier service handling your shipment.

Yes, MoonhausGems ships both within India and internationally. Shipping charges and delivery timelines may vary based on the destination.

If you receive a damaged, defective, or incomplete order, please contact us within 24 hours of delivery and provide an unboxing video and photographs where applicable. We will review the issue and assist you with a suitable resolution.

We're always happy to help.

Email: moonhausgems@gmail.com

Whatsapp: 9619689601

For any questions regarding orders, products, shipping, or returns, please reach out and our team will get back to you as soon as possible.