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Returns and Refunds Policy


Thank you for shopping with MoonhausGems. We value your trust and are committed to ensuring a positive shopping experience. Please review our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns of eligible items within 7 days of delivery.

To qualify for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Show no signs of wear, damage, or alteration

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To initiate a return, please contact us within 7 days of receiving your order.

When contacting us, please provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Email: moonhausgems@gmail.com

3. Return Shipping

Customers are responsible for all return shipping costs.

To ensure the safe return of your item, we recommend:

  • Packaging the item securely
  • Using a trackable shipping service

MoonhausGems is not responsible for items lost or damaged during return transit.

4. Inspection & Refund Processing

Once your returned item is received, it will be inspected to confirm eligibility.

If approved, your refund will be processed via bank transfer only.

To receive your refund, please share your bank account details via:

If you choose to replace or exchange an item, return courier charges of up to ₹150 may apply. Replacements will be processed after the returned item is received and inspected.

5. Refund Timeframe

Approved refunds are processed within 7 business days of receiving the returned item.

Depending on your bank or financial institution, it may take additional time for the refunded amount to appear in your account.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made items
  • Gift cards
  • Products specifically marked as non-refundable or non-returnable
  • Any item that has been used, damaged, or altered after delivery

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return the eligible item and place a new order separately.

8. Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 24 hours of delivery.

To help us process your claim quickly, we strongly recommend recording a complete unboxing video before opening the parcel.

Claims submitted without sufficient evidence may not be eligible for replacement or refund.

Upon verification, we will arrange a replacement, store credit, or refund as appropriate.

9. Product Preferences

Crystals and gemstones are natural products, and variations in color, shape, size, and pattern are normal.

Returns or refunds based solely on personal preference, such as liking or disliking the appearance or energy of a crystal, may not be accepted if the item received matches the product description.

10. Contact Us

If you have any questions regarding this policy, please contact us:

Email: moonhausgems@gmail.com

Policy Updates

MoonhausGems reserves the right to modify this Return & Refund Policy at any time without prior notice. Any updates will be posted on our website and will take effect immediately upon publication.

Thank you for choosing MoonhausGems.